FAQs

We are sure that you have many questions. We hope the answers below help, but please get in touch if you have any other questions. Our team would love to hear from you.

How do I enrol?

You can enrol by completing the online enquiry form. Our team will be in touch to provide further information regarding availabilities and to book a centre tour.

Can I come for a tour and meet the educators before I enrol my child?

Yes, of course. Complete the enquiry form or call our centre to book a time to tour the centre and meet our educators.

Do the children receive meals or am I required to provide them?

At Highfields Child Care Centre, we provide children with morning tea, lunch, afternoon tea and a late snack where required. We have a highly qualified cook in the centre who plans menus and prepares nutritional and delicious meals daily. Our menu is proudly displayed in the childcare centre each week, and we welcome family feedback.

Are nappies and wipes provided?

Yes, we provide nappies and wipes for babies and toddlers.

Can babies who are breast fed or formula fed attend care?

Yes, they can. We welcome mothers who are breastfeeding to visit Highfields Child Care Centre at any time to feed their babies. We also ask that breast milk is supplied to us in small quantities to prevent wastage, and our educators will discuss alternatives if expressed milk runs out.

Our team recommends keeping infants on breast milk or formula as their main drink until at least 12 months of age. Whether formula or expressed breast milk, we ask parents to clearly label bottles with the infant’s name and date of preparation. It is also required that parents provide sterilised equipment (bottles, teats and other utensils) for very young infants. Additionally, parents are asked to provide any known allergies or food reactions or any special dietary requirements on the enrolment form.

What hours will you be open?

We are open 6:30am to 6:30pm Monday to Friday and are closed on Public Holidays.

What are the daily fees?

Please contact the team at Highfields Child Care Centre to find the daily fees specific to your needs.

What do I need to pack in my child’s bag?

When your child starts at Highfields Child Care Centre, our team will provide you with a list detailing what to pack, depending on your child’s age. You might consider packing:

  • A sunsafe hate covering your child’s face, neck and ears (you will receive one on your first day)
  • Change of clothes (kids might get a little messy when engaging in play-based learning!)
  • A bib or two
  • A comfort item if required, such as a blanket or favourite toy
  • A dummy in a sealed, named container (if required)
  • Blanket or sheet set for nap time
  • Bottles
  • Water bottle with a lid or sippy cup
  • Expressed milk (if required)
  • Any medications, if required – we ask you give these to staff to manage directly.

How are families notified of the children’s learning throughout the day?

Highfields Child Care Centre uses Storypark and provides families with access upon enrolment. Storypark is an online platform and application providing families with updates, allowing them to be involved in their child’s day and share their learning journey. Our educator’s record and communicate learning as it happens through videos, photos, audio and observations, all within a secure online environment.

Do you offer any extra curricular activities?

Included in our fees are weekly incursions, including a sport, music, dance and yoga program. Contact the Highfields Child Care Centre team for more information and the days these occur.

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We would love to share this journey with you, please contact us or visit us to see for yourself.
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